Shipping & Returns

Shipping Policy

1. Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped.
2. We offer UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States.
3. Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery.
4. Orders for items that are in stock are usually shipped within 48 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm PST.
5. Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time.
6. You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will be in stock again.
7. International shipping policy: We are sorry, but we are unable to offer shipping outside of the United States.
8. International shipping policy: Packages will be shipped via Global Express unless a less expensive alternative is found. Actual shipping weights will apply and may be higher that quoted during the checkout process.

Perishable Returns/Refunds

To return an item or seek refund for a perishable item purchased through our website, please email Customer Service or call us directly during normal business hours with the following information:

• UPS Tracking Number
• Order number for the item
• Date & condition of item upon arrival
• Detailed explanation of the issue

Given the nature of shipping perishable items, often times returning the product is not feasible. In a situation where the item is damaged or spoiled, either a replacement product will be shipped to the customer or a credit issued for the original transaction pending customer service approval.

Non-Perishable Returns

To return an item or seek refund for a non-perishable item purchased through our website, please email Customer Service or call us directly during normal business hours with the following information:

• UPS Tracking Number
• Order number for the item
• Date & condition of item upon arrival
• Detailed explanation of the issue

Pending customer service approval of the return, the customer will mail the item back to us to initiate the return process. When the original non-perishable item is received by The Ham’let, we will process your return request. If you are not requesting a replacement item, you will be credited for the applicable price and tax less any adjustments already processed. If a replacement item is being requested, it will be shipped upon receipt of the original item.