Return Policy
Perishable Returns/Refunds
To return an item or seek refund for a perishable item purchased through our website, please email Customer Service or call us directly during normal business hours with the following information:
- UPS Tracking Number
- Order number for the item
- Date & condition of item upon arrival
- Detailed explanation of the issue
Given the nature of shipping perishable items, often times returning the product is not feasible. In a situation where the item is damaged or spoiled, either a replacement product will be shipped to the customer or a credit issued for the original transaction pending customer service approval.
Non-Perishable Returns
To return an item or seek refund for a non-perishable item purchased through our website, please email Customer Service or call us directly during normal business hours with the following information:
- UPS Tracking Number
- Order number for the item
- Date & condition of item upon arrival
- Detailed explanation of the issue
Pending customer service approval of the return, the customer will mail the item back to us to initiate the return process. When the original non-perishable item is received by The Ham’let, we will process your return request. If you are not requesting a replacement item, you will be credited for the applicable price and tax less any adjustments already processed. If a replacement item is being requested, it will be shipped upon receipt of the original item.